Get More Google Reviews on Autopilot

Most customers see their first new reviews within 48-72 hours. SMS review requests have a 98% open rate and see 3x higher completion rates than email alone (BrightLocal 2024), so you should see a significant increase in review volume within your first month.

We work with any local service business that collects customer contact information - plumbers, HVAC companies, electricians, roofers, landscapers, contractors, medical offices, auto shops, and more. The one requirement: you must collect SMS opt-in consent from your customers before uploading their information to our platform. This is a federal requirement (TCPA) and your responsibility to maintain. We make this easy - during onboarding, we provide the exact consent language you need and a sample opt-in form you can use as a template.

Zero contracts. Zero commitments. Pay month-to-month and cancel anytime with one click. We earn your business every month.

No. All SMS and email costs are included in your monthly fee. There are no per-text charges, no per-email charges, and no surprise fees. Send as many review requests as you need - unlimited.

Text messages come from our dedicated GrowReviews number but clearly identify your business by name in every message. For example: “Hi Sarah, ABC Plumbing would love your feedback on your recent kitchen repair. How was your experience?” Your customers always know exactly who is reaching out and why. Emails follow the same approach, sent from our platform with your business name front and center.

It can happen, and we will not pretend otherwise. Google does not allow review tools to send only happy customers to Google and steer unhappy ones away, and listings that do it risk having reviews removed. So every customer gets the same link to your Google review page. What we add is a private note option on the same page: if a customer would rather tell you directly what went wrong, it comes straight to your inbox with their contact details so you can make it right. In practice, steady requests to every customer are what bury an occasional bad review, because most of your customers had a good experience.

Yes. Federal law (the Telephone Consumer Protection Act, or TCPA) requires that your customers provide express written consent before receiving automated SMS messages. As a GrowReviews subscriber, it is your responsibility to collect this consent as part of your normal intake process - whether that is a service agreement, checkout form, or intake sheet. When you sign up, we walk you through exactly what consent language to use and provide a sample opt-in form you can model your process after. We also provide a ready-to-copy consent disclosure that covers all TCPA requirements. You can review our full SMS Messaging Policy for details on how messages are sent and how customers can opt out.

No special software needed. You get access to your own customer portal where you upload your completed jobs each week. We recommend weekly uploads so review requests reach your customers while the job is still fresh in their minds - that is when response rates are highest. If you prefer a hands-off approach, we offer a managed upload service for an extra $10/month where you simply email us your weekly CSV and we handle the rest.

Yes. If a customer does not respond to the initial review request within 48 hours, we send one polite follow-up reminder. We keep it to a single reminder because nobody likes being spammed. Industry data shows that a two-touch sequence (initial request plus one follow-up) significantly increases total review completion rates compared to a single request.

Absolutely. Your customer portal includes a live dashboard showing review requests sent, response rates, reviews received, your average rating over time, and monthly trends. You can see exactly what is working and how your online reputation is growing.